Last Updated: April 20, 2026
At VVBite Journey (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://qumrazeltogrelto.quest, contact us, or use our furniture repair and restoration services in Vietnam.
Please read this policy carefully. By accessing or using our services, you consent to the data practices described herein.
📍 Data Controller: VVBite Journey
📍 Registered Address: 128 Nguyễn Văn Thủ, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh, Vietnam
📧 Privacy Contact: privacy@qumrazeltogrelto.quest
📞 Phone / WhatsApp: +84 28 3912 4567
1. 📋 INFORMATION WE COLLECT
1.1 Personal Data You Provide Directly
When you request a quote, schedule a service, or contact us, we may collect:
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Full Name | Service identification, communication | Contract performance |
| Phone Number / WhatsApp | Appointment coordination, urgent updates | Consent / Contract |
| Email Address | Quotes, confirmations, warranty documentation | Consent / Contract |
| Physical Address / District | Pickup/delivery logistics, service area verification | Contract performance |
| Furniture Photos / Descriptions | Assessment, quote accuracy, repair planning | Consent / Legitimate interest |
| Payment Information | Invoicing, transaction processing | Contract performance |
| Preferred Language / Notes | Service customization, client experience | Consent |
We do not collect sensitive personal data (e.g., health, biometrics, political opinions) unless explicitly required for a specialized restoration project and with your written consent.
1.2 Information Collected Automatically
When you visit our website, we may collect:
- Device & Usage Data: IP address, browser type, operating system, pages visited, time spent, clickstream data.
- Cookies & Tracking Technologies: See Section 5 (Cookies Policy) for details.
- Google Analytics Data: Aggregated, anonymized insights to improve website performance (opt-out available).
1.3 Data from Third Parties
We may receive limited information from:
- Google Business Profile (reviewer name, public review content)
- WhatsApp Business API (message metadata, delivery status)
- Payment processors (transaction confirmation, not full card details)
2. 💡 HOW WE USE YOUR INFORMATION
We process your personal data for the following purposes:
✅ Service Delivery: To provide furniture repair quotes, schedule pickups, perform restoration, and deliver completed items.
✅ Communication: To respond to inquiries, send service updates, warranty documentation, and post-repair care instructions.
✅ Billing & Compliance: To issue VAT invoices, maintain financial records, and comply with Vietnamese tax and commercial regulations.
✅ Quality Assurance: To document repairs (before/after photos), track warranty claims, and improve technician training.
✅ Marketing (Opt-In Only): To send promotional offers, seasonal maintenance tips, or new service announcements—only if you explicitly consent.
✅ Legal Obligations: To respond to lawful requests from authorities or protect our rights, safety, and property.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. 🔗 HOW WE SHARE YOUR INFORMATION
We may disclose your data only in the following circumstances:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Trusted Service Partners | Pickup/delivery logistics, specialized material sourcing | Written data processing agreements; limited data sharing |
| Payment Processors | Secure transaction handling (e.g., bank transfer verification) | PCI-DSS compliant providers; no storage of full card data |
| Legal Authorities | Compliance with Vietnamese law, court orders, or regulatory requests | Disclosure limited to legally required scope |
| Business Transfers | Merger, acquisition, or asset sale (with prior notice) | Data protection obligations transferred to successor entity |
| With Your Consent | Any other purpose explicitly authorized by you | Revocable consent; clear opt-in mechanism |
All third parties are contractually required to protect your data and use it only for specified purposes.
4. 🗃️ DATA RETENTION & SECURITY
4.1 Retention Periods
We retain personal data only as long as necessary:
- Service Records: 5 years (to support warranty claims and comply with Vietnamese commercial law)
- Marketing Consent Data: Until you withdraw consent or 24 months of inactivity
- Website Analytics: Aggregated, anonymized data retained indefinitely; raw logs deleted after 14 months
- Inquiry Data (No Service): 12 months, unless you request earlier deletion
4.2 Security Measures
We implement technical and organizational safeguards:
🔒 Encryption: SSL/TLS for data in transit; encrypted storage for sensitive records
🔒 Access Control: Role-based access; staff trained in data protection
🔒 Physical Security: Locked workshop office; secure backup storage
🔒 Breach Protocol: Incident response plan; notification to authorities and affected individuals within 72 hours if required by law
While we strive to protect your data, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security but commit to continuous improvement.
5. 🍪 COOKIES & TRACKING TECHNOLOGIES
5.1 What Are Cookies?
Cookies are small text files stored on your device to enhance website functionality, analyze usage, and personalize experience.
5.2 Types of Cookies We Use
| Category | Purpose | Duration | Opt-Out |
|---|---|---|---|
| Essential | Website functionality, form submission, security | Session | Cannot be disabled (required for service) |
| Analytics | Google Analytics: understand traffic, improve UX | 14 months | Google Analytics Opt-out |
| Preferences | Remember language, form inputs, consent choices | 12 months | Via browser settings or consent banner |
| Marketing | None currently used. If added later, explicit consent required | N/A | N/A |
5.3 Managing Cookies
You can control cookies via:
- Browser settings (Chrome, Safari, Firefox, Edge)
- Our cookie consent banner (on first visit)
- Device-level privacy controls
Disabling essential cookies may limit website functionality (e.g., contact form submission).
6. 👤 YOUR RIGHTS & CHOICES
Under Vietnam’s Personal Data Protection Decree (PDPD) and international best practices, you have the right to:
🔹 Access: Request a copy of your personal data we hold
🔹 Correction: Update inaccurate or incomplete information
🔹 Deletion: Request erasure of your data (subject to legal retention requirements)
🔹 Restriction: Limit processing in specific circumstances
🔹 Portability: Receive your data in a structured, machine-readable format
🔹 Objection: Object to processing based on legitimate interest
🔹 Withdraw Consent: Revoke marketing or photo usage consent anytime
🔹 Complaint: Lodge a concern with Vietnam’s Ministry of Public Security (MPS) or relevant authority
How to Exercise Your Rights
Contact us at privacy@qumrazeltogrelto.quest with:
- Your full name and contact details
- Specific request type (access, deletion, etc.)
- Proof of identity (for security verification)
We respond to all verified requests within 15 business days.
7. 🌍 INTERNATIONAL DATA TRANSFERS
VVBite Journey operates primarily in Vietnam. Your data is processed and stored on servers located in Vietnam. If we engage any international service providers (e.g., cloud hosting), we ensure:
- Compliance with Vietnam’s cross-border data transfer requirements
- Contractual clauses requiring equivalent data protection standards
- Transparency about transfer destinations upon request
8. 👶 CHILDREN’S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will take steps to delete the information promptly. Parents or guardians with concerns may contact us at privacy@qumrazeltogrelto.quest.
9. 🔄 CHANGES TO THIS PRIVACY POLICY
We may update this policy to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top indicates the most recent revision.
- Material changes will be notified via email (if you have an active service record) or a prominent website notice.
- Continued use of our services after changes constitutes acceptance of the updated policy.
- Historical versions are available upon request.
10. 📞 CONTACT OUR PRIVACY TEAM
For questions about this policy, data practices, or to exercise your rights:
📧 Email: privacy@qumrazeltogrelto.quest
📞 Phone / WhatsApp: +84 28 3912 4567
📍 Mail:
VVBite Journey – Privacy Compliance
128 Nguyễn Văn Thủ, Phường Đa Kao, Quận 1
Thành phố Hồ Chí Minh, Vietnam
We respond to privacy inquiries within 2 business days.